Level 1: Cadet

error token not valid to view this video


rented a vidoe and it is not playing.  Start playing then come up with an error message your authorisation token has expired restart your browser



Was this helpful?

  • Yes it was, thank you
  • No, I still need help
Support Team
Support Team

Re: error token not valid to view this video

Hi louise10001, 


Sorry to hear of the trouble you are having, is this for a BigPond Movies rental? 

If so, our BigPond Movies Tech Support team can assist on 1800502502 from 11am-10pm EST each day. 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Telstra 24x7®

Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App

Download now