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auzzie
Level 1: Cadet

13 digit Telstra account number for payment with Paypal

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I would like to pay my Telstra Bill by PayPal however it says that this is only available for 13 digit Telstra account numbers.

 

As most of my income comes in through PayPal, I would like this Paymnet option enabled on my account. How do I get a 13 digit account number, mine is currently 10 digits. 

1 ACCEPTED SOLUTION

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Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: 13 digit Telstra account number for payment with Paypal

You could speak to the billing team, most residential customers now have 13 digit account numbers (usually starting with 2000). They will be able to see if you can be moved to a 13 digit account number.
Helpful Links

Internet not working or outage in your area? - Check the Outage page for details and troubleshooting.
Help with an account issue? - LiveChat 24x7 support
View Usage, Bills and more - Check it out on MyAccount

Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

View solution in original post

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1 REPLY 1
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: 13 digit Telstra account number for payment with Paypal

You could speak to the billing team, most residential customers now have 13 digit account numbers (usually starting with 2000). They will be able to see if you can be moved to a 13 digit account number.
Helpful Links

Internet not working or outage in your area? - Check the Outage page for details and troubleshooting.
Help with an account issue? - LiveChat 24x7 support
View Usage, Bills and more - Check it out on MyAccount

Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

View solution in original post

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit
Find out more about the Telstra 24x7 App and direct debit ×

Avoid queueing up and never worry about late fees againSet up direct debit
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Find out more

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