Melissa84
Level 1: Cadet

ARO

Hi, I've been on a contract for 12 months now (24 option) and only just noticed the ARO fee. I have read other comments by customers in which they received goods at the store upon purchase. I did not receive anything for this, nor told about this additional cost.
How do I retrieve the fee I have paid for the past 12 months?

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1 REPLY 1
Telstra (Retired)
Telstra (Retired)

Re: ARO

hi Melissa84

 

You would need to speak with us either by calling 132200 or via Live Chat 


http://tel.st/49kl

 

so that we can access your account and investigate these charges, and organise a credit if required.

 

Best Regards 

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