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Ausrob155
Level 1: Cadet

Accessory charges from Franchise Sores

Hi... just checking if anyone else has had accessory charges from Franchise stores?

When re contracting I went to a Telstra store, that I didn't realize was a franchise. Was given a free screen protector and wireless charger when signing up.  Only to realize they have been charging me $10/month for them. That adds up to $240 over the life of the contract.... have been duped badly!

Telstra call centres are no help at all....

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2 REPLIES 2
Level 23: Superhero

Re: Accessory charges from Franchise Sores

This has been reported several times by other customers. It may be a technique by a few unscrupulous sales people

If I have helped you, a "Like" would be appreciated.

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I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. Expert in current Telstra Go repeaters & smart antennas.
"Being 75 years of age, entitles one to be an expert at everything!!"
Level 23: Superhero

Re: Accessory charges from Franchise Sores

Hello again,

Have you spoken to the owner of the licensed store?

I forgot to mention that you could lodge a complaint, and take it further if you want to. Below is a link to your options.  

A few years ago, Telstra did have a specific phone number for problems with stores, but that's not  the case now.

https://www.telstra.com.au/support/category/account-billing/manage-account/our-complaints-handling-p...

 

 

If I have helped you, a "Like" would be appreciated.

If my advice is a solution, please acknowledge it.

I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. Expert in current Telstra Go repeaters & smart antennas.
"Being 75 years of age, entitles one to be an expert at everything!!"

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