Hoping someone else has encountered this bizarre little setback:
I have a post-paid account for a home (cable) bundle. Always pay on time, usually early. Yesterday our internet dropped out and after the typical hardware resets and checks, I discovered that my Telstra Bigpond account was suspended. Incredibly, Telstra knows that I am up to date with payments as seen in the dashboard:
Nonetheless, as it is after 9 pm and the Chat Now function takes you on an endless loop that never lets you chat to someone or answers your queries, I called the phone number to resolve this. I was immediately put into the overdue bill process as soon as I entered my account number. The automated service then directed me to enter my credit card details without telling me how much they would deduct.
Nonetheless, I went through the online portal and pre-paid my next bill (a month in advance) and still the suspension is on my account.
I'm not sure if someone at Telstra has gone rogue and decided to play a crazy joke on me (I'm impressed if they have!) but it is incredibly frustrating to get a suspended account without any warning or notification from Telstra and despite an up-to-date account.