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Heya Mykl,
Welcome to CrowdSupport.
That's correct, the Pre Paid Mobile Broadband service is identified by an assigned mobile number and thus when you do register with My Account, you use the assigned mobile number.
This is also how we identify the service should you have multiple Pre Paid services.
Hope this helps.
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Hi Mykl, if you get in touch with our teams on 13 22 00 or via the online chat service at http://goo.gl/11oUE they can advise of the Telstra account number for the mobile service. We also have a specialised My Account support team available on 1800 266 000 who can assist further if needed.
Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.
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Hey Mykl,
I'm sorry if you've been given misleading information Mykl but there is no need for you to sacrifice credits on one of your services in order to add your new service to your My Account Online.
Your services can still be billed in each different billing accounts but would still appear under your one account name. All you really need to do is to ask for the 13-digit account number associated with this new service.
Once you have that, login to My Account, from the overview screen, click through account settings, then Add an Account. That's it. You've just associated your new service to your My Account online. You'll see that you now have a drop down button on right hand side of your overview screen where you can choose which billing account to view. I hope that helps. Thanks Mykl.
Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.
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Hi again Mykl,
That's no good at all Mykl. If you're ever going to try and contact us again either by chat or phone, just ask for the account number and nothing else.
Anyway, you can still view yourPre-Paid Mobile Broadband usage through your Connection Manager. Thanks Mykl.
Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.
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Hey Mykl,
No worries, Mykl. Yes, they don't come with the Communication Manager. However the Elite Wi-Fi can still be managed through My Account at telstra.com.au/account-services. Instructions below.
Wi-Fi Modem Steps
You can manage your Telstra Pre-Paid Mobile Broadband account at My Account for free; just make sure your Telstra Elite Pre-Paid Mobile Wi-Fi is connected to the Next G™ network. You can visit My Account at telstra.com.au/account-services where you can:
Recharge your Pre-Paid account
Check your Pre-Paid balance and credit expiry
View your usage or recharge history
Thanks Mykl. -Joe
Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.
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account may be activated separate from all other account that you have that's why its not letting you add that to the existing account that you'e created
call telstra
another thing, if the account has just been activated it will take about 24hours before that can be registered (if activated under a different account) or it will automatically be added on to your account just wait 24hours for it to appear on to your account
With direct debit there’s no need to give paying your bill another thought.
Avoid queuing up and never worry about late fees again.
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