Add prepaid broadband to My Account

[Mykl]

Hi, I have just activated a prepaid wireless broadband and your confirmation email suggested I register sith My Account. The registration would not accept the broadband SIM card number but did accept a prepaid mobile phone number I have. How can I add the broadband number to My Account. Cheers Mykl

[Renee]

Heya Mykl,

Welcome to CrowdSupport.

That's correct, the Pre Paid Mobile Broadband service is identified by an assigned mobile number and thus when you do register with My Account, you use the assigned mobile number.

This is also how we identify the service should you have multiple Pre Paid services.

Hope this helps.

[Mykl]

Hi Renee, Unfortunately not the answer. When I go to My Account I see my existing mobile phone number. If I then go to Add Account I am asked for an Account Number. If I then enter the mobile broadband service number (phone number) I am told that it is not a valid account number. Cheers, Mykl

[Greg_Buch]

Hi Mykl, if you get in touch with our teams on 13 22 00 or via the online chat service at http://goo.gl/11oUE they can advise of the Telstra account  number for the mobile service. We also have a specialised My Account support team available on 1800 266 000 who can assist further if needed.

[Mykl]

Hi, No joy there. They can only help me if I sacrifice my credit on one of the services.. Thanks for your time. I guess I can always vote with my wallet and go elsewhere Cheers, Mykl

[Joe-Telstra]

Hey Mykl,

I'm sorry if you've been given misleading information Mykl but there is no need for you to sacrifice credits on one of your services in order to add your new service to your My Account Online.

Your services can still be billed in each different billing accounts but would still appear under your one account name. All you really need to do is to ask for the 13-digit account number associated with this new service.

Once you have that, login to My Account, from the overview screen, click through account settings, then Add an Account. That's it. You've just associated your new service to your My Account online. You'll see that you now have a drop down button on right hand side of your overview screen where you can choose which billing account to view. I hope that helps. Thanks Mykl.

[Mykl]

Hi Joe, When I asked the online chat for the account number they asked for identification then told me about sacrificing credits. They never gave me the account number so I could not try it for myself. I really have spent too long on this so if going back to chat or phone calls is needed I'll abandon the idea of monitoring usage and wait until I loose communication then add some dollars or buy another SIM. Cheers Mykl

[Joe-Telstra]

Hi again Mykl,

That's no good at all Mykl. If you're ever going to try and contact us again either by chat or phone, just ask for the account number and nothing else.

Anyway, you can still view yourPre-Paid Mobile Broadband usage through your Connection Manager. Thanks Mykl.

[Mykl · Accepted solution]

Thanks Joe. Elite WiFi doesn't come with Communication Manager but let's not go there. Thanks to Crowd Support for your time and efforts - it's just the beast is too big to ride!

[Joe-Telstra]

Hey Mykl,

No worries, Mykl. Yes, they don't come with the Communication Manager. However the Elite Wi-Fi can still be managed through My Account at telstra.com.au/account-services. Instructions below.

Wi-Fi Modem Steps

You can manage your Telstra Pre-Paid Mobile Broadband account at My Account for free; just make sure your Telstra Elite Pre-Paid Mobile Wi-Fi is connected to the Next G™ network. You can visit My Account at telstra.com.au/account-services where you can:

    Recharge your Pre-Paid account
    Check your Pre-Paid balance and credit expiry
    View your usage or recharge history

Thanks Mykl. -Joe

[IamBeautiful]

account may be activated separate from all other account that you have that's why its not letting you add that to the existing account that you'e created

call telstra

[IamBeautiful]

another thing, if the account has just been activated it will take about 24hours before that can be registered (if activated under a different account) or it will automatically be added on to your account just wait 24hours for it to appear on to your account