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Flamen_Heck
Level 1: Cadet

AirG charges to my account

I've been a loyal Telstra prepaid customer for 15+ years and less than a month after making the switch to a Telstra plan I get hit with bogus AirG charges to my account, NOT IMPRESSED Telstra. 

 

Just thought I'd post this to let everyone know it's late 2018 and Telstra still haven't done anything about AirG charging random people without their consent, was just reading up on this thread:

 

https://crowdsupport.telstra.com.au/t5/Mobile-Plans-Rates/AirG-VIP-Chat-on-my-mobile-what-are-they/t...

 

Imagine my surprise when I noticed it was posted in 2015.

 

 

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3 REPLIES 3
Flamen_Heck
Level 1: Cadet

Re: AirG charges to my account

Update:

I barred premium sms services and received notification that it was successful on the 19th of october.

And yet I'm still being charged for something I never signed up for

Level 22: Superhuman

Re: AirG charges to my account

You're speaking to other customers here at Crowd Support.
If you have a complaint, its appropriate you express it in the correct place.... I'm not a Telstra employee but you will be more successful if you appreciate that sometimes things go wrong.

A "Like" is always appreciated. If my advice is a solution, please mark it. I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. My motto: "Doing the right thing is never wrong".
Support Team
Support Team

Re: AirG charges to my account

Hi Flamen_Heck, I do apologise that this has continued. Our Mobile Assurance Team shall certainly be able to investigate this further and if you are still being charged, our Billing Team should be able to look at removing any of these charges.They can be contacted via either 13 2200 or LiveChat at http://tel.st/vjsxz;

 

We did update the information on how to unsubscribe from this service at http://tel.st/3gv4z

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