Highlighted
Work01
Level 1: Cadet

Bill Query

Answered

The address on my bill is incorrect, hence I have not received my paper bill.  And no I do not want an electronic bill.

 

How do I update my address location, to which the services apply?  And without a 30 minute plus phone call.

1 ACCEPTED SOLUTION

Accepted Solutions
Level 23: Superhero
Accepted Solution

Re: Bill Query

Hi work, easiest way to make that change immediate, is log into your my accounts page and then billing and edit; and change the address there.

 

Signature.gif

If I have provided an answer, or posed a question that helps or interests you, your KUDOS vote would be appreciated Image and video hosting by TinyPic
If I or anyone has provided a solution, you'll help others if you mark our answer as the Solution The Ghoust Writers: STUDYING ABROAD


NB: I am NOT a Telstra employee, just another customer like you.

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
3 REPLIES 3
Level 23: Superhero
Accepted Solution

Re: Bill Query

Hi work, easiest way to make that change immediate, is log into your my accounts page and then billing and edit; and change the address there.

 

Signature.gif

If I have provided an answer, or posed a question that helps or interests you, your KUDOS vote would be appreciated Image and video hosting by TinyPic
If I or anyone has provided a solution, you'll help others if you mark our answer as the Solution The Ghoust Writers: STUDYING ABROAD


NB: I am NOT a Telstra employee, just another customer like you.
Jillian99
Level 1: Cadet

Re: Bill Query

I want to query $65 worth of data usage' im in nz and have phone turned off.. how can this be

Support Team
Support Team

Re: Bill Query

HiJillian99, 

 

Thanks for using Crowd Support. This is a community page and not able to access accounts here. Be best to chat to us here  http://tel.st/hsc3 and we can check on these charges for you. 

 

 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Telstra 24x7®

View your current bill summary and pay your bill with the Telstra 24x7® App

Download now
Find out more about the Telstra 24x7 App ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Download now
Earn points on our new rewards program and enjoy tier benefits like discounted movie tickets and moreFind out more

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now