Level 1: Cadet

Bill credit

I receive a bill via email. I’m in the U.K.  I have credit from a closed account. Telstra won’t let me Live Chat to sort it. I’d like my money paid into my bank account. 

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Support Team
Support Team

Re: Bill credit

Appreciate your patience. It can take 6-8 weeks for a closed account to completely finalise; at which point we send out any remaining balance. Did you pay via direct debit? If so, that's how we'll refund it. - Matthew. 

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Level 23: Superhero

Re: Bill credit

You can ring Telstra free using a Telstra phone from overseas to obtain more support

+61 439 125 109



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50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. Expert in current Telstra Go repeaters & smart antennas.
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Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit