Shar69
Level 1: Cadet

Bill payment

Help with my Bill paying please

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4 REPLIES 4
Shar69
Level 1: Cadet

Bill payment

I want to pay my bill but it won’t let me pay I have given account details my payment method then tells me the payment has the internet lost now I feel it is stuffing me around HELP!!!!'
Level 25: The Singularity
Level 25: The Singularity

Re: Bill payment

Your best option is to either give billing a call on 132200, or chat online via https://livechat.telstra.com

 

Note: for Livechat, use a browser other than Safari (as it doesn't play nice) and if you are on a mobile device, once the initial page opens, click on the 3 dots at the top or bottom of the browser screen and select "Request Desktop Site" (otherwise it won't work properly)>

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
Support Team
Support Team

Re: Bill payment

Hi Shar69, May I ask how you are trying to pay your bill please? Was it via your MyAccount or via one of the other methods listed here https://tel.st/7p2cc

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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Support Team
Support Team

Re: Bill payment

Hi @Shar69,

 

Have you been able to get through to our Billing team via phone or Live Chat for assistance? 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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