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Bobpissedoff
Level 1: Cadet

Billed me twice

Answered
Hello I’ve been billed twice for 03sept to 02oct? Sort it out because I’m too busy to waste time on Telstra
1 ACCEPTED SOLUTION

Accepted Solutions
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Billed me twice

You would need to speak to the support team by phone or livechat so they can look at that for you.

If it is your first bill on a new or recontract service however, you will have a month in advance charged on the service which does at times appear that the service is charged twice.

Ph 132200
Chat http://tel.st/livechat/
Helpful Links

Internet not working or outage in your area? - Check the Outage page for details and troubleshooting.
Help with an account issue? - LiveChat 24x7 support
View Usage, Bills and more - Check it out on MyAccount

Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

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1 REPLY 1
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Billed me twice

You would need to speak to the support team by phone or livechat so they can look at that for you.

If it is your first bill on a new or recontract service however, you will have a month in advance charged on the service which does at times appear that the service is charged twice.

Ph 132200
Chat http://tel.st/livechat/
Helpful Links

Internet not working or outage in your area? - Check the Outage page for details and troubleshooting.
Help with an account issue? - LiveChat 24x7 support
View Usage, Bills and more - Check it out on MyAccount

Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

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