How about before sending emails demanding payment of bill that is not due for 3 weeks mind you , that you get your facts right and stop sending emails threatening if the bill is not paid I will be disconected!!
I just received one stating I owe $129. Try again and you will see I am actually in credit!!!
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I received my new Telstra Bill for $150.39 on 27/05/2015. Then on 29/05/2015 I received an email stating my payment was four (4) days overdue!
I have enough stress in my life without this type of blunder.
It got sorted out in the Philipines, but took at least 20 minutes to be corrected.
Not happy Jan.