Level 1: Cadet

Billing & My Account

I have a current payment extension on a bill, due today. Due to the timing of wage deposits, I will be unable to pay this until Wednesday of this week. I do not want my services disconnected but I am unable to reach anyone by phone or chat.


What is the best way to ensure Telstra is aware I will pay this ASAP but cannot do so until Wednesday of this week?


In addition, I have disputed parts of this bill as it relates to a service that just didn't work at all but have had little luck

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
Level 25: The Singularity
Level 25: The Singularity

Re: Billing & My Account

Unfortunately phone or livechat are the only methods to communicate that information.

As far as your bill dispute goes, have you lodged a formal complaint about it?
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

Telstra 24x7®

View your current bill summary and pay your bill with the Telstra 24x7® App

Find out more
Find out more about the Telstra 24x7 App ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Find out more
Earn points on our new rewards program and enjoy tier benefits like discounted movie tickets and moreFind out more

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now