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lc220859
Level 1: Cadet

Billing

Answered
Why aren’t I receiving posted bills
1 ACCEPTED SOLUTION

Accepted Solutions
Level 21: Augmented
Level 21: Augmented
Accepted Solution

Re: Billing


@lc220859 wrote:
Why aren’t I receiving posted bills

@lc220859 You may need to check your account at https://tel.st/qzhdr and see if you have been changed over to paperless. By previous posts on Crowd Support some customers have been switched over automatically. I don't know the reason why that happened though.

 

To switch to paper bills again visit https://www.my.telstra.com.au/myaccount/switchToPaper

 

Mmmmm... hot pineapple donut and a coffee!

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3 REPLIES 3
lc220859
Level 1: Cadet

Re: Billing

Hi
Level 21: Augmented
Level 21: Augmented
Accepted Solution

Re: Billing


@lc220859 wrote:
Why aren’t I receiving posted bills

@lc220859 You may need to check your account at https://tel.st/qzhdr and see if you have been changed over to paperless. By previous posts on Crowd Support some customers have been switched over automatically. I don't know the reason why that happened though.

 

To switch to paper bills again visit https://www.my.telstra.com.au/myaccount/switchToPaper

 

Mmmmm... hot pineapple donut and a coffee!
Level 21: Augmented

Re: Billing

Any chance that you have changed the plan recently? Some plans are conditional on being paperless (most if not all new ones) and there is either no way to get paper bill at all or only for a fee.
DISCLAIMER: I do not work for Telstra or any other ISP. I never did. I have wealth of practical knowledge in Computer Security and Forensic Computing. I have been in the field since 1985.

Likes (formerly Kudos) and solutions are appreciated!!!
The comments expressed by me reflect my user experience and personal opinion.

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