EmmaBride
Level 1: Cadet

Billing

Answered
I just went to pay my bill now but would like the $15 late fee canceled. It is so hard to keep on track with billing it would be great if the Telstra app did a reminder so I never forgot to pay my bill in time again. Is it possible to please cancel the late fee $15 as i have been Loyal customer of 20 years
1 ACCEPTED SOLUTION

Accepted Solutions
Level 22: Superhuman
Level 22: Superhuman
Accepted Solution

Re: Billing

Hi EmmaBride,

 

You can set up an SMS or Email Bill Reminder in your Telstra My Account. 

 

The below link has instructions on how to do this. 

https://www.telstra.com.au/support/category/account-billing/understand-bill/receive-billing-email-or...

 

As for getting the $15 late payment fee reimbursed, you'll need to contact Telstra Billing either via Live Chat 

https://www.telstra.com.au/chatnow/landing?pageId=https%3a%2f%2flivechat.telstra.com%2f

Or ring 132200. 

I am NOT a Telstra employee and never have been. However, I AM a customer who volunteer's my time in the hope to help someone with their question.
To show your appreciation to myself or another member, please click on the LIKE or mark as a SOLUTION for any post that you have found helpful on this forum.

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1 REPLY 1
Level 22: Superhuman
Level 22: Superhuman
Accepted Solution

Re: Billing

Hi EmmaBride,

 

You can set up an SMS or Email Bill Reminder in your Telstra My Account. 

 

The below link has instructions on how to do this. 

https://www.telstra.com.au/support/category/account-billing/understand-bill/receive-billing-email-or...

 

As for getting the $15 late payment fee reimbursed, you'll need to contact Telstra Billing either via Live Chat 

https://www.telstra.com.au/chatnow/landing?pageId=https%3a%2f%2flivechat.telstra.com%2f

Or ring 132200. 

I am NOT a Telstra employee and never have been. However, I AM a customer who volunteer's my time in the hope to help someone with their question.
To show your appreciation to myself or another member, please click on the LIKE or mark as a SOLUTION for any post that you have found helpful on this forum.

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