Level 1: Cadet

Bills issues

I had a contract in telstra and left Australia back to my country a month ago, I paid all my fees for leaving telstra and disconnected my number. new bills were sent to my email and I want to understand why. The live chat isn't working
Can you please help?

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
Level 25: The Singularity
Level 25: The Singularity

Re: Bills issues

The only other way of contacting booking is via +61 439 125 109

Crowdsupport is not an official support forum and nobody here can access billing systems.

As far as live chat goes, you need to tell your browser to use the desktop site if your are on a mobile device.
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
Support Team
Support Team

Re: Bills issues

Hi @Orenliron,


Have you been able to get through to our Billing team via the details Jupiter has provided? 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Telstra 24x7®

View your current bill summary and pay your bill with the Telstra 24x7® App

Download now
Find out more about the Telstra 24x7 App ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Download now
Earn points on our new rewards program and enjoy tier benefits like discounted movie tickets and moreFind out more

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now