cheyne
Level 1: Cadet

Bpay payment not showing paid on my account

I paid my account via bpay on Wednesday 7/8/19 which I do every month and it is still not showing as paid on my account. Has Telstra received the payment? I have double and triple checked the reference number is correct (it’s saved as a Biller in my internet banking). 

Thanks 

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3 REPLIES 3
Level 22: Superhuman

Re: Bpay payment not showing paid on my account

Hello,

Crowd Support is not an official customer service channel for Telstra, and no one here has access to your account.

If you want to enquire, below is a link to Telstra Chat,

https://www.telstra.com.au/chatnow/landing?red=social-care-d346833-lithium-20369504-20190706-public

A "Like" is always appreciated. If my advice is a solution, please mark it. I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. One of my mottos: "Believe in yourself, and you can accomplish anything".
Level 21: Augmented
Level 21: Augmented

Re: Bpay payment not showing paid on my account


@cheyne wrote:

I paid my account via bpay on Wednesday 7/8/19 which I do every month and it is still not showing as paid on my account. Has Telstra received the payment? I have double and triple checked the reference number is correct (it’s saved as a Biller in my internet banking). 

Thanks 


@cheyne I wouldn't be to worried about it. At times there can be longer lag times on either side, Telstra or the Bank, so I would say that it should show up the next business day, being Monday.

 

Otherwise check with Telstra Billing if it is worrying you.

 

Have a good day :-)

Go Tiges!
Level 24: Supreme Being
Level 24: Supreme Being

Re: Bpay payment not showing paid on my account

Exactly right, can be 2-5 days for a BPay payment to arrive to the merchant and then the tracker in MyAccount or the app can take a day to reflect the payment once received. 

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Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

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