Joe74
Level 1: Cadet

CHARGE without explaination

Hi, I have received a charge for $56.19 with no explaination or breakdown. I recently cancelled my Telstra service and received a credit. I payed out the handset but cannot understand what this new charge is for. Bill number 1392626355.

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1 REPLY 1
Support Team
Support Team

Re: CHARGE without explaination

Hi Joe74,

 

Thanks for reaching out to our CrowdSupport forum. Understanding you have received a charge on your account following the cancellation of your service and having had credit applied to your account.

 

So we can look into this for you, I recommend having a chat with our billing team via  http://tel.st/t9zuy. Alternatively, you can call us on 132200, quote 'billing'.

 

I'm confident we can assist you further and resolve the confusion.

 

Let me know how you go.

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