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Shady43
Level 1: Cadet

Canceling a prepaid sim

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How do I cancel a prepaid sim account from my Telstra app?
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Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: Canceling a prepaid sim

You don't cancel a Prepaid SIM. Six months after the last recharge expires, the SIM is automatically cancelled.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

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2 REPLIES 2
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: Canceling a prepaid sim

You don't cancel a Prepaid SIM. Six months after the last recharge expires, the SIM is automatically cancelled.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
Level 22: Superhuman
Level 22: Superhuman

Re: Canceling a prepaid sim

Hi Shady43,

3 week's ago I deactivated a Prepaid sim by calling the Prepaid Team on 132200.
It took around 24 hours for that mobile phone number to be automatically removed from the 24/7 App.
I am NOT a Telstra employee and never have been. However, I AM a customer who volunteer's my time in the hope to help someone with their question.
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