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GCJ
Level 1: Cadet

Cease Telstra platinum

We are still being charged for Telstra platinum which should have stopped some time ago. Could you please check and have the service stopped

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1 REPLY 1
Level 23: Superhero
Level 23: Superhero

Re: Cease Telstra platinum

You'll need to call 132200 and say disconnect to speak to the disconnections or you can start a chat with the disconnections team here
For Official Support Chat Now, try the Online Troubleshooter, check for Outages or Raise a Complaint.

Full Disclosure as part of Telstras Social Media Code.
  • I work for Telstra as a Complex Customer Support Specialist in the following products.
  • Telstra Platinum, Telstra Business Services, Telstra Smart Home, Velocity, Locator and NBN faults.
  • I'm not here in an official capacity, I just like fixing things and respond in my own time when I can.
  • Include "@343GuiltySpark" in your reply to get my attention if you're after me specifically.
  • My opinions are my own and not that of Telstra's, just so we're all on the same page.

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