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Jackblack3912
Level 1: Cadet

Change address to which bills are sent.

Answered

Recently I spoke to a telstra representative by phone that I was not recieving telstra bills, just a late payment notice. It turns out my bills were being emailed to another party. I was assured that in the future the new email I provided would be the one to which the bills would be forwarded but this is not happening.

1 ACCEPTED SOLUTION

Accepted Solutions
Support Team
Support Team
Accepted Solution

Re: Change address to which bills are sent.

Hi Jackblack3912,

 

If you can please live chat with us at this link  https://www.telstra.com.au/chatnow/landing we can check these settings for you. You can also check your junk mail folder in your email program to see if the bills are going there.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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2 REPLIES 2
Level 23: Superhero

Re: Change address to which bills are sent.

Hello
Do you have an interaction number?
Apart from ringing or using Chat again,
you could lodge a complaint
If I have helped you, a "Like" would be appreciated.

If my advice is a solution, please acknowledge it.

I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. Expert in current Telstra Go repeaters & smart antennas.
"Being 75 years of age, entitles one to be an expert at everything!!"
Support Team
Support Team
Accepted Solution

Re: Change address to which bills are sent.

Hi Jackblack3912,

 

If you can please live chat with us at this link  https://www.telstra.com.au/chatnow/landing we can check these settings for you. You can also check your junk mail folder in your email program to see if the bills are going there.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

View solution in original post

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit