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otism20
Level 1: Cadet

Changes to your bill

I pay my bill at 18 sep with my mastercard,,, but you send it again with penalty, ,, what do I do?

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Support Team
Support Team

Re: Changes to your bill

Hi

 

Your best bet will be to ensure that the payment has gone through on your end, checking that it has been debited from your account. If it has, verify the account that it was paid to and that it matches the bill you're receiving.

 

If these do all match up, you will just need to get in touch with our team on 132200 to check the payments and balances of your account. We can track the payment further from our end.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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