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00J
00J
Level 1: Cadet
October 2014

Closing My Account from Overseas

Answered

I have a credit on my account and need this refunded and the account closed as I have moved to a different country.

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Greg_Buch
Support Team
Support Team
October 2014
Accepted Solution

Re: Closing My Account from Overseas

In response to 00J

Hi 00J, I hope the international move went well for you! For privacy reasons we can't request account details or other personal information via posts on these forums, but our teams on +61 2 9242 0570 or via the online chat service at http://goo.gl/11oUE can help with the account closure and refund request.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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Greg_Buch
Support Team
Support Team
October 2014
Accepted Solution

Re: Closing My Account from Overseas

In response to 00J

Hi 00J, I hope the international move went well for you! For privacy reasons we can't request account details or other personal information via posts on these forums, but our teams on +61 2 9242 0570 or via the online chat service at http://goo.gl/11oUE can help with the account closure and refund request.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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jim91
jim91
Level 1: Cadet
September 2016

Re: Closing My Account from Overseas

In response to 00J

I have moved to USA and wish to close Telatra account; pls chg any termination fees and advise that the accct is terminated

James Digges

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Lindy
Telstra (Retired)
Telstra (Retired)
September 2016

Re: Closing My Account from Overseas

In response to jim91

Hi Jim91, 

 

Regrettably accounts are unable to be closed via the Crowd Support forum.

 

Please either call our Cancellations team by calling +61439125109 and say Cancellations after the prompt, or Chat with our 24x7 Live Chat team  http://tel.st/hsc3 so your account closure can be organised. 

 

Kind Regards 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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