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00J
Level 1: Cadet

Closing My Account from Overseas

Answered

I have a credit on my account and need this refunded and the account closed as I have moved to a different country.

1 ACCEPTED SOLUTION

Accepted Solutions
Support Team
Support Team
Accepted Solution

Re: Closing My Account from Overseas

Hi 00J, I hope the international move went well for you! For privacy reasons we can't request account details or other personal information via posts on these forums, but our teams on +61 2 9242 0570 or via the online chat service at http://goo.gl/11oUE can help with the account closure and refund request.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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3 REPLIES 3
Support Team
Support Team
Accepted Solution

Re: Closing My Account from Overseas

Hi 00J, I hope the international move went well for you! For privacy reasons we can't request account details or other personal information via posts on these forums, but our teams on +61 2 9242 0570 or via the online chat service at http://goo.gl/11oUE can help with the account closure and refund request.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

View solution in original post

jim91
Level 1: Cadet

Re: Closing My Account from Overseas

I have moved to USA and wish to close Telatra account; pls chg any termination fees and advise that the accct is terminated

James Digges

Telstra (Retired)
Telstra (Retired)

Re: Closing My Account from Overseas

Hi Jim91, 

 

Regrettably accounts are unable to be closed via the Crowd Support forum.

 

Please either call our Cancellations team by calling +61439125109 and say Cancellations after the prompt, or Chat with our 24x7 Live Chat team  http://tel.st/hsc3 so your account closure can be organised. 

 

Kind Regards 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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