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Hh51
Level 1: Cadet

Contact Telstra from UK

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How do i dispute a bill sent from Telstra after moving overseas
1 ACCEPTED SOLUTION

Accepted Solutions
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: Contact Telstra from UK

You can either call +61 439 125 109 or try livechat.telstra.com

For the Livechat method, try not to use Safari (it doesn't play nice), and if trying from a mobile device, click on the three dots, then request desktop site after initially loading the site.
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

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3 REPLIES 3
Hh51
Level 1: Cadet

Cancel account

I left Australia early Aug and cancelled my accounts but I am still getting bills emails sent
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: Contact Telstra from UK

You can either call +61 439 125 109 or try livechat.telstra.com

For the Livechat method, try not to use Safari (it doesn't play nice), and if trying from a mobile device, click on the three dots, then request desktop site after initially loading the site.
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
Support Team
Support Team

Re: Contact Telstra from UK

Jupiter is on the money, but I might make one little tweak. The +61 439 125 109 number will connect to our international roaming team, who should be able to put you through to billing, but they do specialise in international roaming queries.

 

Better to call +61 2 9242 0570, which connects to the call centre as if you had called 13 22 00 from within Australia.

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