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Buckwilde
Level 1: Cadet

Contacting Credit Management from a disconnected service.

Answered
I would like to pay half my account as it’s in arrears of $1495 and has been disconnected. How am I supposed to contact them if my service has been disconnected? Can I not email them?
1 ACCEPTED SOLUTION

Accepted Solutions
Telstra (Retired)
Telstra (Retired)
Accepted Solution

Re: Contacting Credit Management from a disconnected service.

Hi there @Buckwilde

Have you been able to get onto us regarding this at all yet?

You can also contact our billing team here:  https://www.telstra.com.au/chatnow/landing.

They may be able to arrange a call from credit management, to negotiate your account as well.

Let me know how you go.

- Will

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3 REPLIES 3
Level 25: The Singularity
Level 25: The Singularity

Re: Contacting Credit Management from a disconnected service.

No email I'm afraid. You could try a payphone, few and far between, but they still exist. Or borrow someone's phone to call (free call from a Telstra phone).
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
Buckwilde
Level 1: Cadet

Re: Contacting Credit Management from a disconnected service.

Yeah I thought as much.
Telstra (Retired)
Telstra (Retired)
Accepted Solution

Re: Contacting Credit Management from a disconnected service.

Hi there @Buckwilde

Have you been able to get onto us regarding this at all yet?

You can also contact our billing team here:  https://www.telstra.com.au/chatnow/landing.

They may be able to arrange a call from credit management, to negotiate your account as well.

Let me know how you go.

- Will

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

View solution in original post

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit
Find out more about the Telstra 24x7 App and direct debit ×

Avoid queueing up and never worry about late fees againSet up direct debit
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