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maddi5
Level 1: Cadet

Credit on a bill

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Is there a way to get money back for outstanding credit on my bill?
1 ACCEPTED SOLUTION

Accepted Solutions
Support Team
Support Team
Accepted Solution

Re: Credit on a bill

Hi maddi5,

 

If this credit is due to an overpayment, the credit balance will simply be deducted from your next bill's charges. If the credit is on an inactive account, this may be able to be refunded to you by contacting us on 13 22 00. If this is due to a different issue, please let us know.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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1 REPLY 1
Support Team
Support Team
Accepted Solution

Re: Credit on a bill

Hi maddi5,

 

If this credit is due to an overpayment, the credit balance will simply be deducted from your next bill's charges. If the credit is on an inactive account, this may be able to be refunded to you by contacting us on 13 22 00. If this is due to a different issue, please let us know.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

View solution in original post

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit