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Davidmcgowan
Level 1: Cadet

Credit on last bill

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When do Telstra actually pass on the credit that is on the last bill you get when porting out a mobile service?
1 ACCEPTED SOLUTION

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Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Credit on last bill

If there is no other services on a billing account it usually goes to final after 60-90 days and that will trigger a refund cheque to be sent out if the amount is over $2, you can also call 132200 and say "refund" and speak to the accounts team who should be able to arrange it for you faster if you prefered.
Helpful Links

Internet not working or outage in your area? - Check the Outage page for details and troubleshooting.
Help with an account issue? - LiveChat 24x7 support
View Usage, Bills and more - Check it out on MyAccount

Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

View solution in original post

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Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Credit on last bill

If there is no other services on a billing account it usually goes to final after 60-90 days and that will trigger a refund cheque to be sent out if the amount is over $2, you can also call 132200 and say "refund" and speak to the accounts team who should be able to arrange it for you faster if you prefered.
Helpful Links

Internet not working or outage in your area? - Check the Outage page for details and troubleshooting.
Help with an account issue? - LiveChat 24x7 support
View Usage, Bills and more - Check it out on MyAccount

Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

View solution in original post

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit