This thread is now archived and closed to new comments. Some of the links and information provided in this thread may no longer be available or relevant. If you have a question please post a new topic.
I recently called to initiate my free trial to apple music through 24/7 chat and that was fine and sorted.
Then the next day telstra sent me a text which stated i now telstra have halved my monthly data, so I get on the 24/7 chat again and had this resolved and the girl even added more data for my inconvenience.
Then I get my next bill and it is for another plan and I now have gotten heaps of charges for switching plans.
I then call, 24/7 chat multiple times to which all the telstra employees state that it is now fixed and I am not to worry about the extra charges as these will be wiped.
I pay my normal bill amount bill amount as usual as I am assured this is fine.
I then receive an amount overdue email yesterday.
I cant seem to get a solution from instore or online or on the phone - does anyone know of somewhere I can go or call that is above the standard call centre or a telstra shop that will actually assist?
Also I feel I will I wont get a solution to this just an X across my credit history because of telstra's lack of care - Anyone had any luck with the TIO in getting a result?