JoePrivate
Level 1: Cadet

Cyber Safety - Protect My Personal Information

Telstra Bill notifications inject my Billing Account number in the Subject field, and in the body of the email with other Personally Identifiable Information. If this was to be intercepted, this information could be used fraudulently, from a Cyber Safety perspective there should be no identifiable information in the communication.

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
1 REPLY 1
Support Team
Support Team

Re: Cyber Safety - Protect My Personal Information

Hi Joeprivate,

Thanks for getting in touch, online security is certainly a concern that we all need to take seriously.

Your personal security is very important to us & we offer advice on how to stay safe online, just like a lock on your mailbox was important a few years ago, a good password & security system in place on your systems is important.

We have a number of security systems in place to protect your services, more on that here https://www.telstra.com.au/privacy/data-security

 Additional advice here https://www.telstra.com.au/consumer-advice/cyber-safety?red=/cyber-safety https://www.telstra.com.au/privacy/online-safety

Angela

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Telstra 24x7®

View your current bill summary and pay your bill with the Telstra 24x7® App

Download now
Find out more about the Telstra 24x7 App ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Download now
Earn points on our new rewards program and enjoy tier benefits like discounted movie tickets and moreFind out more

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now