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GAdams
Level 1: Cadet

Data Usage Alerts

Can you change Data Usage Alerts within Australia from 100% to 95%?

100% is useless as you immediately charge for going over-not customer friendly.

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GAdams
Level 1: Cadet

Re: Data Usage Alerts


@GAdams wrote:

Can you change Data Usage Alerts within Australia from 100% to 95%?

100% is useless as you immediately charge for going over-not customer friendly.




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Support Team
Support Team

Re: Data Usage Alerts

Hey GAdams, thank you for your post.

While we don't have the ability to change the usage notifications to a specifically set percentage, if you’re using a mobile, tablet or mobile broadband plan, we’ll send you an SMS when your data usage reaches 50%85%, and 100% of your monthly allowance.

 

If an SMS is unsuitable, you can always change this preference to an email notification, or turn it off completely through the steps found at the following link: https://www.telstra.com.au/support/category/mobiles-tablets/user-guides-help/how-do-you-receive-data...

 

Alternatively, If you wanted to keep an eye on your usage in real time, our Telstra 24x7 App (https://www.telstra.com.au/my-account/telstra-24x7-app) or MyAccount (https://www.my.telstra.com.au/myaccount/home) will provide you with some additional information about your usage throughout the month.

 

Please let me know if you have any questions.


Thank you.

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