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RLB46
RLB46
Level 7: Deputy Inspector
August

Direct Debit

Answered

When paying by direct debit do you receive any confirmation of payment such as an email or other receipt?

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MattyC
Support Team
Support Team
August
Accepted Solution

Re: Direct Debit

In response to RLB46

Thanks for coming through. You'll be able to see details of the payment inside the 24/7 app - https://tel.st/qc336 - other notifications will depend on your expressed preferences, which you can clarify with our billing team over the phone or via Live Chat. 

Please let us know if there's anything else we can address. - Matthew. 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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MattyC
Support Team
Support Team
August
Accepted Solution

Re: Direct Debit

In response to RLB46

Thanks for coming through. You'll be able to see details of the payment inside the 24/7 app - https://tel.st/qc336 - other notifications will depend on your expressed preferences, which you can clarify with our billing team over the phone or via Live Chat. 

Please let us know if there's anything else we can address. - Matthew. 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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Stef_3
Telstra (Retired)
Telstra (Retired)
September

Re: Direct Debit

In response to RLB46

Hi @RLB46

 

Just checking back in to see how you went and if you need any further help or support?

- Stef

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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