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Hawko36
Level 1: Cadet

Direct Debits

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Hi 

I have accidentally requested a direct debit to be set up tonight can I please cancel that request 

1 ACCEPTED SOLUTION

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Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: Direct Debits

You will need to call 132200 and speak to billing, or chat via https://livechat.telstra.com
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

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3 REPLIES 3
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: Direct Debits

You will need to call 132200 and speak to billing, or chat via https://livechat.telstra.com
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

View solution in original post

Renthorp
Level 1: Cadet

Re: Direct Debits

Good luck with that. I just tried to contact someone/anyone and all I got was a virtual assistant which froze after waiting for over half an hour.
Then tried the actual phone number proffered and promptly told, after punching in my date of birth, that I’d called outside business hours. I can’t even stop my automatic payment even though it’s clearly higher than it should be.
Level 22: Superhuman

Re: Direct Debits

If that failed, ring 132200 and say billing or use the link which has options
https://www.telstra.com.au/contact-us
A "Like" is always appreciated. If my advice is a solution, please mark it. I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers.
"Being 75 years of age, entitles "you" to be an expert at everything!!"

Set it & forget it

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Avoid queuing up and never worry about late fees again.

Setup direct debit
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Avoid queueing up and never worry about late fees againSet up direct debit
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