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amygstone
Level 1: Cadet

Excess data charges doesn't add up

My freedom connect plan includes 1GB data plus i also have a 3GB data pack added every month, apparently excess data costs 3 cents per MB but my last bill says i used 4,986 MB at a cost of $90. At 3 cents per MB over my 4 GB allowance it should only be about $30. Have I missed something?

 

My previous bill was 4,055 MB and there was $0 excess data cost

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2 REPLIES 2
Support Team
Support Team

Re: Excess data charges doesn't add up

I would have a chat to us about that amy(gstone):


http://tel.st/49kl

 

so we can have a look at your account and work out what's going on there.

-Dylan

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Level 23: Superhero

Re: Excess data charges doesn't add up

Besides follow the recommended suggestion above I'd like to add.. You normally have one data pack per account.. I.e. You originally had 1GB monthly pack but upgraded to a 3GB per month pack..

Still happily to be corrected once to speak to a telstra representative.

Cheers,
Dave

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