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Extension of payment and disconnection

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I have requested an extension through app and need to have paid by today but I don’t get paid until next Wednesday- there wasn’t an option to discuss or change extension - I can’t pay today and don’t want to be disconnected
1 ACCEPTED SOLUTION

Accepted Solutions
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Extension of payment and disconnection

You would need to speak to the credit management team on 132200 and say "credit management" and they will be able to go over more detailed options.
Helpful Links

Internet not working or outage in your area? - Check the Outage page for details and troubleshooting.
Help with an account issue? - LiveChat 24x7 support
View Usage, Bills and more - Check it out on MyAccount

Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

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1 REPLY 1
Level 24: Supreme Being
Level 24: Supreme Being
Accepted Solution

Re: Extension of payment and disconnection

You would need to speak to the credit management team on 132200 and say "credit management" and they will be able to go over more detailed options.
Helpful Links

Internet not working or outage in your area? - Check the Outage page for details and troubleshooting.
Help with an account issue? - LiveChat 24x7 support
View Usage, Bills and more - Check it out on MyAccount

Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

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