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hurtkillary
Level 1: Cadet

First phone & internet bill $50 over

Answered

G'day, 

 

Just received my first telstra bill & its $50 over than we were told. We haven't gone near our limit (which is throttled anyway) and made hardly any calls. The set up fee was waived for our online order & delivery was waived due to an error while the order was being processed. We haven't received the detailed bill yet, I just checked the balance on the telstra app. Can you guys shed some light on the situation? 

 

Thanks, 

 

Kurt

1 ACCEPTED SOLUTION

Accepted Solutions
Support Team
Support Team
Accepted Solution

Re: First phone & internet bill $50 over

Hi hurtkillary,

The first bill can always be a little confusing due to being charge from the day you start and a period in advance.

Have a read of this information to help you make more sense of the bill, if after reading the info you still feel there is something wrong with the bill we can look over it if you call 132200 or chat with us live via this secure link http://tel.st/49kl

http://go.telstra.com.au/helpandsupport/-/your-first-telstra-single-bill

Angela

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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3 REPLIES 3
Support Team
Support Team
Accepted Solution

Re: First phone & internet bill $50 over

Hi hurtkillary,

The first bill can always be a little confusing due to being charge from the day you start and a period in advance.

Have a read of this information to help you make more sense of the bill, if after reading the info you still feel there is something wrong with the bill we can look over it if you call 132200 or chat with us live via this secure link http://tel.st/49kl

http://go.telstra.com.au/helpandsupport/-/your-first-telstra-single-bill

Angela

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

hurtkillary
Level 1: Cadet

Re: First phone & internet bill $50 over

Thanks Angela, I probably should have looked at that first before I posted Smiley Tongue

 

 

Thanks again,

 

Kurt

Support Team
Support Team

Re: First phone & internet bill $50 over

Hi hurtkillary,

I take it that helped then!, Glad to hear.

Enjoy  the rest of day Smiley Very Happy

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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