Level 1: Cadet

Foxtel bills are a month in advance?

My original documentation when I signed up for Foxtel with Telstra said that I would be paying in advance each month for the minimum payment for my package for the next month (then any extra usage eg Movies purchased during the current billing period is added on). So my July bill contains the advance payment for August.

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Level 25: The Singularity
Level 25: The Singularity

Re: Foxtel bills are a month in advance?

Yes, that is correct. You pay for the subscription in advance and extras that occur during the billing period in the next bill.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
Level 1: Cadet

Re: Foxtel bills are a month in advance?

Thank you for the response. Unfortunately the Telstra system and the support staff don't seem to agree.  After cancelling my Foxtel from Telstra service in mid August, they still debited my account in September. Then support told me it was because the monthly fee is postpaid and any prorata refund (which still hasn't been sent) would be from the September fee. So here goes lots more time wasted trying to rectify the issue.

Level 10: Jnr Detective StrayaM8
Level 10: Jnr Detective

Re: Foxtel bills are a month in advance?

If the bill was already generated before the disconnection took place, the pro rated credit will land on the account and will subtract from the amount owing, however the direct debit will still simply take the amount of new charges on the bill. 

On your following bill, there will be a prorated credit and if this was the only service on your account, you'll be able to contact Telstra to have it deposited into a bank account

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