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clyee42
Level 1: Cadet

Foxtel

Hi, 

Ive lost the address where to send the box, 

help,

thanks,

 

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2 REPLIES 2
Level 25: The Singularity
Level 25: The Singularity

Re: Foxtel

If you have the consignment reference number, take that to the Post Office and they will print out the shipping label and put it on the box for you.
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
Support Team
Support Team

Re: Foxtel

Hi @clyee42 Great question! Here are some helpful steps to assist with that- 

  • When returning Foxtel from Telstra hardware you'll need to return your:
    • Set Top Unit/s
    • Power lead with power pack
    • Smartcard (n/a for iQ3/iQ4)
  • Go online to http://tel.st/5l6pv (or contact 1300 025 639)
  • Have your Foxtel account number ready
  • Follow the on-screen prompts and select a return method:
    • ParcelPoint drop-off (one return label required for each box)
    • Courier Pickup
    • Australia Post drop-off
  • If you select:
    • ParcelPoint or Courier - you’ll need to provide your own packaging
    • Australia Post (packaging provided free of charge)
  • Take note of your booking summary and ParcelPoint tracking ID
  • Click Download Label
    • If you have multiple boxes, print additional labels by clicking 'Book a Return'
  • Return your old unit and keep a copy of your receipt

I hope that helps! Let us know if you have any other questions Smiley Happy 

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