tgggggg
Level 1: Cadet

Gst Charged on first bill of device and then also included in repayments?

hi I have a concern that Telstra may be double dipping on Gst? Annotation 2019-09-05 225416.png

AS you can see they charge me for the gst up front of $137.46 based on $1512 total cost of Plan. Fine. but $63 over 24 months equals $1512, $63 minus the discount of $12 inc $1.09 gst is $51 which will be my repayment.

The math is that $1512 minus the gst you pay upfront, is $1374.60 then you minus $261.60 ( $12 per month discount minus $1.09 x 24 months = $261.60) gets you to $1113 in device payment less gst and with the discount, divide this by 24 months and you get $46.37. Which should be the repayments. But they add gst back in so $46.37+$4.63= you guessed it $51. Now can someone from Telstra explain this to me. Because all i get is copy and paste answers.

Annotation 2019-09-05 225337.png

and before someone says its an agreed repayment regardless of gst. my my order summary says my ongoing repayments are $111 per month INCLUDING GST

Annotation 2019-09-05 232731.png

Just Sayin.

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
2 REPLIES 2
Level 25: The Singularity
Level 25: The Singularity

Re: Gst Charged on first bill of device and then also included in repayments?

You are adding up figures in the description (the wording on the left) rather than the actual charges, the figures on the right. That is not how calculating your charges works. The text on your left gives you a breakdown of the overall charges, the GST figure being the amount oweable over the 24 month payment period. 

 

The $137.46 on that bill in GST for your phone, is being charged on your first bill, but is being taken out of the total amount that you are liable to pay (not an extra charge) so that the reporting to the ATO is correct (ATO rules). The GST amount in future bills will drop, but the overall amount will remain the same.

 

Basically, you are being charged correctly.

 

Note: I'm assuming that the $99 that can't be accounted for is your Home Broadband service.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
Highlighted
Support Team
Support Team

Re: Gst Charged on first bill of device and then also included in repayments?

Hi @tgggggg

 

Just checking in to see if you need any further help or support?

- Stef

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Telstra 24x7®

View your current bill summary and pay your bill with the Telstra 24x7® App

Download now
Find out more about the Telstra 24x7 App ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Download now
Earn points on our new rewards program and enjoy tier benefits like discounted movie tickets and moreFind out more

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now