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Mamvu
Level 2: Rookie

Help with closed account

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Mamvu
Level 2: Rookie
Accepted Solution

Re: Help with closed account

 I would like some clarification on what happens to the credit due from my late husband's account.  I am trying to get things in order and have just received my new bill and notice that there is no mention of a credit from Account No 2000 09150 7655

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3 REPLIES 3
Mamvu
Level 2: Rookie

Re: Help with closed account

Good afternoon

 

Mamvu
Level 2: Rookie
Accepted Solution

Re: Help with closed account

 I would like some clarification on what happens to the credit due from my late husband's account.  I am trying to get things in order and have just received my new bill and notice that there is no mention of a credit from Account No 2000 09150 7655

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Support Team
Support Team

Re: Help with closed account

Hi @Mamvu

 

Thanks for taking the time to post on Crowd Support. Normally when a Telstra account is closed for that reason any credit balance would be sent to the estate in the form of a cheque refund.

 

Have you received anything in the mail of that nature?

 

- Jimmy

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