2 ACCEPTED SOLUTIONS
Accepted Solutions
Hi there Marac, whilst i don't work for Telstra, there is certainly something wrong there, as YES your Broadband plan definately includes a home phgone service, with line rental and then PAYG (Pay as you go) call rates, as per the details on the following page: https://www.telstra.com.au/broadband/home-broadband#included
Telstra voice complete, is in fact is a seperate stand alone telephone service, which is virtually the service which IS included in the Braodband plan you wanted - signed for, so NO you shouldn't be charged for that as well.
This is a customer to customer public forum here and as such we obviously don't have access to personel account details, so there are a couple of ways you can get this sorted by the right people.
1) Call into your nearest Telstra store ASAP and have a face to face meeting with a staff member tosort out for you. I always like a face to face with these things personally.
You can also contact Accounts and Billings via the following link: https://www.telstra.com.au/contact-us/account-bill
If I have provided an answer, or posed a question that helps or interests you, your KUDOS vote would be appreciated 
If I or anyone has provided a solution, you'll help others if you mark our answer as the Solution
NB: I am NOT a Telstra employee, just another customer like you.
If I or anyone has provided a solution, you'll help others if you mark our answer as the Solution
NB: I am NOT a Telstra employee, just another customer like you.
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Hi there Marac, whilst i don't work for Telstra, there is certainly something wrong there, as YES your Broadband plan definately includes a home phgone service, with line rental and then PAYG (Pay as you go) call rates, as per the details on the following page: https://www.telstra.com.au/broadband/home-broadband#included
Telstra voice complete, is in fact is a seperate stand alone telephone service, which is virtually the service which IS included in the Braodband plan you wanted - signed for, so NO you shouldn't be charged for that as well.
This is a customer to customer public forum here and as such we obviously don't have access to personel account details, so there are a couple of ways you can get this sorted by the right people.
1) Call into your nearest Telstra store ASAP and have a face to face meeting with a staff member tosort out for you. I always like a face to face with these things personally.
You can also contact Accounts and Billings via the following link: https://www.telstra.com.au/contact-us/account-bill
If I have provided an answer, or posed a question that helps or interests you, your KUDOS vote would be appreciated
If I or anyone has provided a solution, you'll help others if you mark our answer as the Solution
NB: I am NOT a Telstra employee, just another customer like you.
If I or anyone has provided a solution, you'll help others if you mark our answer as the Solution
NB: I am NOT a Telstra employee, just another customer like you.
Great to hear you got it all sorted, and thanks for taking the time to come back and let us know 
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