Colin762
Level 2: Rookie

How do I cancel Telstra Platinum on-line?

I have searched through my on-line account details and where it says "Manage" for Telstra Platinum (which is where I would expect a cancellation request would be available) there is no obvious way to cancel this feature. Any help?

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
2 REPLIES 2
StrayaM8
Level 5: Eagle Eye

Re: How do I cancel Telstra Platinum on-line?

Ring 132200 and request to speak to the disconnections team,

 

Currently no way to disconnect telstra platinum online as far as I know, you have to ring up

Highlighted
Level 25: The Singularity
Level 25: The Singularity

Re: How do I cancel Telstra Platinum on-line?

And you may already have free access to it as well (through Telstra Plus).

Are you currently being billed for it?

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

Telstra 24x7®

View your current bill summary and pay your bill with the Telstra 24x7® App

Download now
Find out more about the Telstra 24x7 App ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Download now
Earn points on our new rewards program and enjoy tier benefits like discounted movie tickets and moreFind out more

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now