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Colin762
Level 2: Rookie

How do I cancel Telstra Platinum on-line?

I have searched through my on-line account details and where it says "Manage" for Telstra Platinum (which is where I would expect a cancellation request would be available) there is no obvious way to cancel this feature. Any help?

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2 REPLIES 2
StrayaM8
Level 9: Captain

Re: How do I cancel Telstra Platinum on-line?

Ring 132200 and request to speak to the disconnections team,

 

Currently no way to disconnect telstra platinum online as far as I know, you have to ring up

Level 25: The Singularity
Level 25: The Singularity

Re: How do I cancel Telstra Platinum on-line?

And you may already have free access to it as well (through Telstra Plus).

Are you currently being billed for it?

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit
Find out more about the Telstra 24x7 App and direct debit ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Find out more

Avoid queueing up and never worry about late fees againSet up direct debit

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