Level 1: Cadet

How do I set up direct debit payments?

I wish to set up a direct debit account for my brother in law who has a Telstra account to pay his landline phone bill but he now wishes to go nbn with Telstra.He has no computer and no email address.


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Support Team
Support Team

Re: How do I set up direct debit payments?

Hi Jamesy, I appreciate the time taken to contact us. If your brother-in-law doesn't have an email address then the online Direct Debit registration at isn't able to be used, but our teams on 13 22 00 or via the online chat service at can help further. 

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