CrowdSupport®
Trungz
Level 1: Cadet

How long does it take to reconnect my accounts?

My broadband, home phone and mobile account was recently disconnected due to long running 6month billing and accounts issue i was having with telstra. I ended up raising a complaint with the TIO, and the case manager i'm talking to is currently in the process of re-activating my accounts and getting me back online

 

Its been a week since all this has happened and i'm wondering what the hell is taking so god damn long? i'm an existing customer, their is no installation that needs to be done, no setting up,nothing. How much longer should i be expected to wait? with the amount of time that has passed, i could of gotten setup with any other broadband provider which i am now contemplating on doing. Seriously, guys - how much longer?

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3 REPLIES 3
Level 22: Superhuman

Re: How long does it take to reconnect my accounts?

The only person who can authoritatively advisr you is your case manager. Sometimes after 6 months disconnection... cables are reallocated for other customers
A "Like" is always appreciated. If my advice is a solution, please mark it. I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. One of my mottos: "Believe in yourself, and you can accomplish anything".
Trungz
Level 1: Cadet

Re: How long does it take to reconnect my accounts?

i was disconnected last week. lol.
Support Team
Support Team

Re: How long does it take to reconnect my accounts?

Hi Trungz,

 

We appreciate you taking the time to reach out to us via CrowdSupport. We're sorry to hear of the disconnection of your services.

 

Understanding you do have a case manager assigned to reactivate your services, do you happen to have a reference we can follow up to find out what's going on?

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