jimnic
Level 1: Cadet

I called and disconnected my Landline, still being charged on most recent bill?

I called on 21st November to confirm my land line was disconnected after switching to another company on the 6th. 

My bill has just come in, with a full month of line rental for my home phone (billing period, 10 Nov - 9 Dec)

I still see my home phone on my account when I log in to check as well.  

Is this normal to have to follow up like this? who can actually help me rectify the billing error?

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1 REPLY 1
Level 22: Superhuman

Re: I called and disconnected my Landline, still being charged on most recent bill?

Contact Telstra Chat and they will correct the charge
https://www.telstra.com.au/chatnow/landing
A "Like" is always appreciated. If my advice is a solution, please mark it. I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. My motto: "Doing the right thing is never wrong".

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