Level 1: Cadet

I can't make phone calls


Was this helpful?

  • Yes it was, thank you
  • No, I still need help
Level 25: The Singularity
Level 25: The Singularity

Re: I can't make phone calls

A bit more information would be helpful.

Are we talking a Home Phone (is it NBN Service or old style home phone), Mobile Phone (model, postpaid or prepaid account)?

We need a bit more information in order to assist, otherwise the only recommendation we can make is to either call 132200 or use Livechat, to try and get assistance.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
Level 22: Superhuman

Re: I can't make phone calls

Hello Joy,

If you have an NBN phone ??  try unplugging (switching off / rebooting)  the Telstra modem for 3 minutes and then plugging it back in.   If  its an NBN phone, that is a common issue, otherwise follow the advice to contact Telstra.   Thank you

A "Like" is always appreciated. If my advice is a solution, please mark it. I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. One of my mottos: "Believe in yourself, and you can accomplish anything".

Telstra 24x7®

View your current bill summary and pay your bill with the Telstra 24x7® App

Download now
Find out more about the Telstra 24x7 App ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Download now
Earn points on our new rewards program and enjoy tier benefits like discounted movie tickets and moreFind out more

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now