CrowdSupport®
Joy65
Level 1: Cadet

I can't make phone calls

 

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2 REPLIES 2
Level 25: The Singularity
Level 25: The Singularity

Re: I can't make phone calls

A bit more information would be helpful.

Are we talking a Home Phone (is it NBN Service or old style home phone), Mobile Phone (model, postpaid or prepaid account)?

We need a bit more information in order to assist, otherwise the only recommendation we can make is to either call 132200 or use Livechat, to try and get assistance.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
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Level 23: Superhero

Re: I can't make phone calls

Hello Joy,

If you have an NBN phone ??  try unplugging (switching off / rebooting)  the Telstra modem for 3 minutes and then plugging it back in.   If  its an NBN phone, that is a common issue, otherwise follow the advice to contact Telstra.   Thank you

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I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. Expert in current Telstra Go repeaters & smart antennas.
"Being 75 years of age, entitles one to be an expert at everything!!"

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