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Sigh45
Sigh45
Level 1: Cadet
May 2018

I'm unable to view all my services from My Account and the 24x7 App, how do I fix this?

Given I am still receive only one bill for the services and the services are still in operation I assume that someone has screwed up my identity while migrating data or something, can someone please fix it. All services should be under the one Account number.

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Jupiter
Level 25: The Singularity
Level 25: The Singularity
May 2018

Re: I'm unable to view all my services from My Account and the 24x7 App, how do I fix this?

In response to Sigh45
You will need to call 132200 and speak to the consultants there as nobody on this forum can access customer accounts.
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
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EthanG
Support Team
Support Team
May 2018

Re: I'm unable to view all my services from My Account and the 24x7 App, how do I fix this?

In response to Sigh45

Hi Sigh45,

Thanks for reaching out. If you're having issues with your MyAccount and  24x7 app, you can also contact our Live Chat team regarding this.

Please let me know how you go. 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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