When I moved, I transferred all existing services to my new address. The only change was Cable Broadband had to change to ADSL. I have had my bills sent to me by email for a long time. After I moved, the next bill was NOT sent. I only doscovered it yesterday by logging into My Account. I paid it straightaway. Please ensure I am NOT charged an overdue fee as it was not my fault I paid late. Please also make sure ALL bills in future are emailed to me, as they should be. They should go to the email address on My Account.
*Account number removed to protect your privacy*
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Thanks for your reply, Dave, and for removing personal details. I wasn't sure exactly where my original query would go. I tried the Facebook route to Telstra as each time I've tried the 24/7 chat line over the last 24 hr, the queue has been 100+ long. Telstra is making it increasingly harder to get support. My email bill from Telstra arrived reliably for several years. I don't really think it's my responsibility to ensure that the bills that Telstra sends me go to where I've told Telstra to send them! It's Telstra's responsibility to make sure that its own administration systems work properly. From my experience, they are not always good at this - as some successful complaints to the Telecommunications Ombudsman have shown. When I previously had hard copy bills sent, Telstra successfully scrambled my snail mail address a number of times so that I didn't get the hard copy bills either. People need to keep insisting that Telstra treat their customers properly.
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Thanks for your reply, Dave, and for removing personal details. I wasn't sure exactly where my original query would go. I tried the Facebook route to Telstra as each time I've tried the 24/7 chat line over the last 24 hr, the queue has been 100+ long. Telstra is making it increasingly harder to get support. My email bill from Telstra arrived reliably for several years. I don't really think it's my responsibility to ensure that the bills that Telstra sends me go to where I've told Telstra to send them! It's Telstra's responsibility to make sure that its own administration systems work properly. From my experience, they are not always good at this - as some successful complaints to the Telecommunications Ombudsman have shown. When I previously had hard copy bills sent, Telstra successfully scrambled my snail mail address a number of times so that I didn't get the hard copy bills either. People need to keep insisting that Telstra treat their customers properly.
Re: I recently moved house. Telstra changed my billing address. Why??
Hi Leon24,
Following up, have you had the chance to have a chat with us in relation to your billing details? If so, how did it go?
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