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That request can't be done here (this isn't an official support channel).
You need to either call 132200 and speak to billing, or chat to them via https://livechat.telstra.com
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[removed for your privacy] reduce fortnightly from $50 to $25 commencing 09.01.2019
With direct debit there’s no need to give paying your bill another thought.
Avoid queuing up and never worry about late fees again.