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Sorry to hear that our Billing team has not been able to help resolve the Third Party Charge issue for you.
If you have not been able to get in touch with the provider successfully to request the subscription is cancelled and refunded, then a formal complaint can be lodged online here: https://say.telstra.com.au/customer/general/forms/Email-Complaint
A Complaint Case Manager will be assigned to help follow up and assist.
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